Returns & Exchanges
At Vitamasques, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.
Pack Securely
Ensure the items are in their original, unopened packaging and place them securely in a shipping box to prevent damage during transit.
Ship to Vitamasques
Affix the provided return label or ship the package to our warehouse address using a trackable shipping service for your protection.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing